Your security is paramount at The Coastal Bank. We proudly comply with Federal Privacy & Information Security Laws, which includes physical, electronic and procedural safeguards to protect your private information.  We also comply with the Fair and Accurate Credit Transaction Act, which provides guidelines to financial institutions and creditors for implementing identity theft protection programs. And finally,  
 
At The Coastal Bank, we vigilantly look for any “red flags” of signs of identity theft when you open an account or request a loan from us. We search for inconsistencies, irregularities or other clues that indicate your account might be subject to identity theft. 
 
Cyber criminals target users of online banking services instead of the banks themselves, as they know the user's computer is often an easy target for their spyware, key-logging and screen-scraping programs. If a cybercriminal infects your computer and steals your valid login credentials, that thief can then access your online banking and potentially transfer funds out of your account.   
 
Fortunately, there are  steps that you can take to protect yourself and your bank account. To combat ever-evolving fraud schemes, The Coastal Bank recommends using multiple layers of security, including the use of IronKey Trusted Access.  
 
SAFE ONLINE BANKING TIPS: 
 
Reconcile regularly: Review accounts daily, and reconcile accounts weekly or at least monthly, so that you can spot and report any suspicious activity as soon as possible. 
 
Protect your accounts:  Use strong, unique passwords on each account and change them frequently.  Never share passwords between accounts, or send passwords by unsecured email or text messages. 
 
Make use of alerts: Alerts draw your attention to large and unusual transactions and activities. 
Trust your eyes:  Online banking sites provide you visual cues, such as displaying the last time you logged on, and a distinct look, and process.  Contact us if anything seems amiss or if a page suddenly shows an unfamiliar form field or look. 
 
Stay current: Read the banking bulletins and e-mails you receive. We don’t send many—we are conscious of your busy in-box and we try to make them count. The subject line is the clue to significance—and we will never ask in an email for your password or account information. 
Use and Update Firewall and Anti-virus Software: Use a Firewall and comprehensive anti-virus software, and keep them up to date.  
 
Use IronKey Trusted Access for Banking 
 
Log out:  When you have completed your use of a site do not simply close the browser, make sure you actually use the log-out feature. 
 
Don't open attachments or click on links in unsolicited e-mails from anyone you don’t know. Some unsolicited emails and links can infect computers with “spyware” that enables thieves to record keystrokes, log into accounts and transfer money.  
 
Never leave your computer unattended once you have signed on to Online Banking. After completing your transactions, ensure that you sign out of Online Banking and close your browser. 
 
Do not use unsecured wireless networks to access Online Banking. 
 
Dual Controls for Cash Management Services: Businesses that utilize Cash Management services, including ACH and Online Wire origination, should implement dual controls.  Separate duties so that it takes at least two people to complete a transaction—one who initiates and another who approves 
 
SPECIAL BUSINESS ALERT: If you have ACH (Automated Clearing House) initiation or Online Wire origination ability, it is especially important that you take measures to safeguard your computer and network. Nationwide, law enforcement is seeing an increase in Corporate Account Takeover fraud, where sophisticated malware targets small businesses to obtain login credentials to secure sites via key-logging programs.  
 
 
FAQ 
 
Q: What steps does The Coastal Bank take to protect my confidential information? 
A: The Coastal Bank complies with Federal Privacy & Information Security Laws, which includes physical, electronic and procedural safeguards to protect your private information.  We also comply with FACTA, the Fair & Accurate Credit Transaction Act, which provides guidelines to financial institutions and creditors for implementing identity theft protection programs. And finally, The Coastal Bank vigilantly looks for any “red flags” of identity theft when you open an account or request a loan from us. Examples of this include looking for inconsistencies in information provided compared to information provided by external sources, like credit reports. 
 
Q: What exactly is Identity Theft? 
A: Identity Theft is defined as a fraud committed or attempted using the identifying information of another person  
Identity theft has been the top consumer complaint to the FTC for the past five years in a row.  
 
Q: How does Identity Theft occur? 
A: According to the Federal Trade Commission (FTC), skilled identity thieves use a variety of methods to steal your personal information, including:  
 
Dumpster Diving. They rummage through trash looking for bills or other paper with your personal information on it. 
 
Skimming. They steal credit/debit card numbers by using a special storage device when processing your card. 
 
Phishing. They pretend to be financial institutions or companies and send spam or pop-up messages to get you to reveal your personal information. 
 
Changing Your Address. They divert your billing statements to another location by completing a "change of address" form. 
 
"Old-Fashioned" Stealing. They steal wallets and purses; mail, including bank and credit card statements; pre-approved credit offers; and new checks or tax information. They steal personnel records from their employers, or bribe employees who have access. 
 
 
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